Privacy Policy

Privacy Policy

Effective Date: January 14, 2026

Women’s Network for Family and Infant Support, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal and health information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard information in compliance with federal, state, and local laws, including HIPAA, the Florida Information Protection Act, and relevant Pasco County regulations.

By accessing or using our website, social media accounts, or services—including lactation consultations, education, networking, workshops, telehealth sessions, or other professional services—you agree to the terms of this Policy.

For operational policies, fees, scheduling, or service-related matters, see our Client Service Agreement and Terms of Service (CSA/TOS).

1. Privacy Officer

The Company has a designated Privacy Officer; responsible for overseeing compliance with this Policy and addressing inquiries or complaints concerning privacy practices.

Contact:

• Call: 813-502-2002 (ask for the current Privacy Officer)

2. Definitions

For purposes of this Policy:

• Patient / Client: Individuals receiving care or services involving PHI (HIPAA-protected).
• Participant: Healthcare professionals or organizations joining networking events, workshops, or collaborative programs.
• Consumer / Customer: Individuals or entities receiving non-clinical services, products, or programs.
• Protected Health Information (PHI): Individually identifiable health information related to past, present, or future health conditions, healthcare, or payment.
• Personal Information: Data that can identify a patient, client, or consumer/customer, including name, email, phone, mailing address, or insurance information.
• Professional Information: Data about professionals/organizations, including business name, contact name, phone number, credentials, services/products, and participation preferences.
• Virtual / Telehealth Session: Remote session conducted via electronic communications, video conferencing, or other digital platforms for patient/client care.
• Electronic Communication: All digital methods used for patient/client care, professional networking, or consumer/customer interactions, including email, phone calls, messaging, and social media.
• Release of Information (ROI): Signed authorization allowing the Company to share a patient’s or client’s PHI with designated parties.
• Client Service Agreement / Terms of Service (CSA/TOS): Contract outlining operational policies, fees, scheduling, appointments, cancellations, and other service-related terms.

3. Information Collection

3.1 Patient / Client Information

The Company my collect:

• Identifying information (name, email, phone, mailing address, insurance info)
• Health information, including maternal, infant, and family history, feeding, growth, developmental, and maternal health data
• Payment information via secure third-party platforms (we do not store credit/banking information unless written consent is provided)
• Feedback, reviews, or testimonials (written consent required for PHI disclosure)

3.2 Participants / Professionals

The Company may collect:

• Business name, contact name, phone number, credentials
  Services and products offered, participation preferences, areas of expertise
• Feedback from patients/clients using their services

3.3 Consumers / Customers

The Company may collect:

• Name, email, phone, mailing address
• Payment information for services/products (processed via secure third-party platforms)
• Feedback/testimonials

3.4 Non-Personal Information

The Company may collect:

• Device information, IP address, browser type, and website browsing activity
• Analytics from website and social media platforms
• Cookies, pixels, and analytics tools for improving services and user experience
• Non-identifiable data for research, educational, or professional development purposes

Opt-out: Must be in writing. Please contact 813-502-2002 for the current mailing address.

3.5 Media Consent

• For personalized lactation consultations or transactions involving PHI, written consent is required prior to any media collection.
• For public events, workshops, or surveys, consent follows standard applicable laws; participation is voluntary.

3.6 Data Retention

• PHI, personal, and professional information is retained for a minimum of five (5) years.
  Certain records may be retained longer for legal, billing, or research purposes.
• Information no longer needed is securely destroyed via shredding, permanent deletion, or other secure methods.

4. Use of Information

Patients / Clients

• Provide consultations, classes, workshops, and community sessions
• Schedule and communicate appointments or program updates
• Review maternal, infant, and family history for care planning and insurance documentation
• Conduct research or professional development using non-identifiable information
• Collect feedback/testimonials for service improvement (with consent)
• Notify patients/clients about relevant services, programs, products, events, or educational opportunities (marketing or notification only with consent)

Participants / Professionals

• Facilitate professional networking and collaboration
• Maintain directories of professional resources for patients/clients and consumers
• Collect feedback from patients/clients using their services
• Notify participants about upcoming networking events, workshops, or educational opportunities

Consumers / Customers

• Deliver products, non-clinical services, and program participation
• Notify consumers about products, services, events, promotions, or program updates (marketing only with consent)
• Collect feedback, reviews, or testimonials (with consent)
• Improve services, products, and overall consumer experience

All Users:

• Analytics, cookies, and pixels may be used for performance insights
• Compliance with legal, regulatory, and public health requirements

Important: Patient/client PHI is never shared for marketing or notifications without explicit written consent or a valid Release of Information (ROI).

5. Protection of Health Information

5.1 Security Measures

We maintain administrative, technical, and physical safeguards to protect PHI:

• HIPAA-compliant electronic storage and transmission platforms
• Access limited to authorized personnel
• Encryption for electronic communications containing PHI
• Staff training on privacy and security
• Secure disposal of records

5.2 Electronic & Telehealth Communication

• Includes email, messaging, phone, social media, and video conferencing
  Clients must participate from secure, private locations
• Telehealth is not a substitute for in-person care
• Emergency disclaimer: In urgent situations, call 911 or local emergency services

5.3 Acknowledgment of Risk

All users, including patients, clients, participants, and consumers, acknowledge that:

• Electronic transmission of information—including emails, telehealth sessions, messages, video calls, and other electronic communications—cannot be guaranteed to be completely secure.
• Despite the Company implementing reasonable administrative, technical, and physical safeguards, there is always a risk that information may be intercepted, accessed, or disclosed in ways not authorized.
• Users are responsible for taking reasonable precautions, including using secure devices and private locations when transmitting sensitive information.
• In the event of a security breach, the Company will take all reasonable steps to mitigate harm and comply with applicable legal and regulatory requirements.

6. Patient / Client Rights

Patients and clients have the right to:

• Access PHI in paper or electronic format
• Request corrections to PHI
• Request confidential communications
• Request restrictions on use or disclosure of PHI
• Receive an accounting of disclosures
• Designate a personal representative
• Be notified of any PHI breach
• Consent to marketing, analytics, and research using non-identifiable data

Requests must be submitted in writing. Please contact Women’s Network for Family and Infant Support, LLC at 813-502-2002 for current mailing address.

7. Disclosure and Sharing

PHI is never sold or traded. PHI may only be shared as necessary to:

• Facilitate treatment with other providers (with consent)
• Conduct operations, billing, and quality improvement
• Process payments, superbills, or insurance claims (with consent)
• Comply with public health and legal requirements
• Conduct research or professional development using non-identifiable data
• Execute business operations, mergers, or transfers under confidentiality obligations
• Telehealth, Virtual, and Electronic Communication for operational purposes

Professional Networking: Professional contact information (business name, phone number, email, credentials, services/products offered) may be shared with patients, clients, or consumers/customers as a resource directory. Patient / client information is never shared without a valid ROI, which may include providers, insurance companies, attorneys, or employers.

Non-identifiable data may be shared for research, education, or professional development, with opt-out available in writing.

8. Telehealth / Virtual Consultation / Electronic Communication

Patients and clients acknowledge that:

• Telehealth includes video, phone, or electronic consultations via secure platforms
• Electronic Communication encompasses all modern digital methods used in care, including email, phone calls, messaging, and social media
• Benefits include improved access and flexible scheduling
• Risks: limited hands-on assessment, technical disruptions, security risks
• Patients and clients must participate from a private, secure location
• Telehealth or Electronic Communication does not replace medical diagnosis or in-person care
• Confidentiality: standard privacy protections apply; recording without consent prohibited

9. Networking and Professional Collaboration

• Participants (professionals and organizations) may join networking events, workshops, or collaborative initiatives
• Information collected for networking is professional information only
• Professional information may be shared as a resource for patients, clients, and consumers/customers seeking support
• Participation is voluntary, and professional data is shared only for networking or educational purposes

10. Consultation Acknowledgment

• One support person is generally allowed for patients and clients; additional persons require approval
• Patients and clients are responsible for privacy in shared environments
• The Company is not liable for disruptions or disclosures caused by others
• Time is not extended for minor interruptions
• Refer to CSA/TOS for operational questions

11. Record Retention and Disposal

• PHI, personal, consumer, and professional information is retained for at least five (5) years
• Non-identifiable data may be retained longer for research
• Unneeded records are securely destroyed via shredding or permanent deletion

12. General Disclaimers

• Services are educational and advisory; not medical or legal or professional advice
• Patients and clients are responsible for following up with licensed professionals
• The Company is not liable for outcomes from participation
• Privacy in group sessions cannot be guaranteed

13. Marketing, Analytics, and Communication

• Patients, clients, participants, and consumers/customers may receive event invitations, program updates, or educational information
• PHI is never used for marketing without consent
• Parties may opt out anytime in writing by contacting the current mailing address or phone
• Cookies and analytics improve services and website experience

14. Payment and Documentation

• Documentation for services, payments, or disputes may be shared on a need-to-know basis
• Shared information is limited to what is necessary to validate services or resolve disputes

15. Children and Minors

• Lactation consultations are provided as dyad care, addressing both infant and parent needs. Services are not limited to adults.
• Minor parents or pregnant minors are treated as adults for consent purposes.
• Parent or legal guardian is required for non-pregnant minor clients.
• Operational policies and consent for minors are described in the CSA/TOS.

16. Additional Services and Growth

• We may expand to include new services, workshops, support groups, educational programs, and professional resources
• All new services follow the same privacy protections outlined in this Policy

17. Changes to this Policy

This Policy may be updated periodically. Updated versions will be posted at www.wnfis.com and apply to all information maintained by the Company.

18. Contact Information

Women’s Network for Family and Infant Support, LLC
Email: hello@wnfis.com
Phone: (813) 502-2002
Website: www.wnfis.com

For more information on HIPAA and your privacy rights, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html